Eyes on Lakeland is committed to providing exceptional care. Unfortunately, when one patient cancels/reschedules without giving enough notice, they prevent another patient from being seen. Please call/text us at (863) 250-5553 by 1:00 p.m. on the day prior to your scheduled appointment to notify us of any changes or cancellations. To cancel/reschedule a Monday appointment, please call our office by 1:00 p.m. on the preceding Friday. If prior notification is not given, you will be charged $50 for the missed appointment. All reminder calls are documented in the patient’s electronic health record (EHR). If the patient’s phone is “out of service” or not receiving calls/texts, the patient is still responsible for keeping the scheduled appointment. All patients will have no more than three (3) no show appointments, reschedules and/or cancelled appointments. All patients who have three (3) no show appointments, reschedules and/or cancellations will no longer be permitted to schedule appointments with Eyes on Lakeland.
Thank you for your understanding. As we continue to provide timely appointments and high quality, personalized eye care to our patients.